Customer Service

Posted on 24. Feb, 2009 by admin in Customer Service

3 REAL LIFE HABITS FOR SUCCESS ® SERVE YOUR CUSTOMER

The only difference between you and your competitors is the level of customer service satisfaction you offer. The path to excellent customer service begins with a genuine commitment to create and maintain a service-oriented company culture. Here is a list of customer service practices you might want to implement or strengthen.

1. USE A FRIENDLY GREETING. Scary but true, most people skip right over this simple customer service practice. It spells out to your customer that you truly appreciate that they decided to do business with you and your company. One of the best ways to initiate a friendly attitude is to greet every customer who walks through the doors of your business. It’s no secret that people prefer to be associated with, and greeted by, friendly people.

2. PROVIDE ACCESS TO INFORMATION. You ask a person behind the counter and they are not sure; you look for a sign, nothing in sight; you enter every key word you can think of, and still no satisfaction; you are transferred from person to person, but no one seems to know what to do. The key is to make sure you provide customers with access to the information they need to do business with you! It’s imperative that everyone, in any organization, be armed with the information needed to answer the potential questions of customers. And, if they are unable to provide the necessary information, they need to at least know where to find the necessary information.

3. UNDER PROMISE & OVER DELIVER. Too often, out of the want to please customers, employees promise more than they can deliver. The way to win with customers is to under promise and over deliver. For example, say it takes five business days to ship a product to a customer. Lately though, it has only been taking two days. Avoid promising two day shipping. Let them know it can take up to five days. When the package arrives early, you become the hero. You get the idea! Always follow through on what you promise.

Tags: Customer Service